Return policy
Cancellation
- Eligibility: You can cancel an order before the product is shipped or enters production.
- Refund: Upon successful cancellation, you will receive a full refund.
- Restriction: Orders cannot be cancelled once the product has been shipped.
Returns
- Time Limit: Customers can apply for a return within 14 days of receiving the product.
- Conditions:
- The item must be unused and in the same condition as received.
- It should be in its original packaging.
- A receipt or proof of purchase is required for the return process.
- Shipping:
- Customers will be charged for shipping only once at most (including for returns).
- There is no restocking fee for returned products.
- Return Address: Contact our customer service to obtain the return address.
Refunds
- Inspection: Once we receive and inspect the returned item, we will send you an email to confirm receipt.
- Approval: We will notify you whether your refund has been approved or rejected.
- Processing: If approved, the refund will be processed, and the credit will be automatically applied to your credit card or original payment method within several business days.
Late or Missing Refunds
- Check: First, check your bank account for the refund.
- Contact: If not received, contact your credit card company, then your bank, as there may be processing delays.
- Further Help: If still unresolved, reach out to us for assistance.